HP Wide-Format Printer Troubleshooting
HP PageWide XL / DesignJet XL 3600 Error 0020-0104-0160 – Drawer Y roll feed X motor – Direction test
Drawer Y roll feed X motor – Direction test
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0020-0104-0160 means
Error 0020-0104-0160 on HP PageWide XL / DesignJet XL 3600 indicates Drawer Y roll feed X motor – Direction test. The source places this code in the Drawer area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 0020-0104-0160 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
The supplied source does not provide a customer-level repair procedure for error 0020-0104-0160. If the printer remains in an error state, LCR recommends requesting service and including the exact code and model with the request.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.