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Error Code Support 500 Series

DesignJet 500 Error Codes.

DesignJet 500 Error Codes
01:10 error – Electronics module failure
01:11 error – Electronics module fan failure
01:12 error – EEROM not configured correctly
01:13 error – Electronics module failure
02:10 error – Carriage failure
02:13 error – carriage failure
03:10 error – Power supply failuer
04:11 error – LAN card not detected
05:09 error – Formatter or HP GL/2 card not detected
05:10 error – Formatter not detected
05:11 error – Formatter not detected
06:03 error – Formatter hard drive not functioning
08:11 error – Front panel not detected
11:11 error – Trailing cable defective
11:13 error – Printhead voltage: Possible trailing cable or carriage defective
12:11 error – Attempt to resolve by cleaning printheads or possible defective carriage
21:10 error – Service station failure
21:11 error – Attempt to resolve by firmware upgrade or possible defective s/stn
22:10 error – Ensure all inks are genuine HP or possible Ink supply station failure
41:10 error – Paper axis (X-Axis) motor failure
41:13 error – Paper axis motor encoder failure
42:10 error – Scan axis (Y-Axis) motor failure
43:10 error – Vacuum fan failure
43:11 error – Vacuum fan not detected
56:10 error – Drive roller encoder sensor failure
56:13 error – Drive roller encoder sensor failure
61:04 error – Firmware error, attempt to resolve by firmware upgrade
61:05 error – Communication problem, try new driver & different connection method
62:03 error – Parallel port communication error, call us to discuss
63:03 error – LAN card communication error, attempt firmware upgrade
64:03 error – USB port communication error, attempt firmware upgrade
64:04 error – USB port communication error, attempt firmware upgrade
65:03 error – Communication error, attempt firmware upgrade / driver upgrade
71:04 error – Formatter issue, attempt firmware upgrade
71:06 error – Out of memory, request quote for memory upgrade
72:04 error – Scan axis firmware error, attempt firmware upgrade
73:04 error – Servo error, Possible new electronics module
79:04 error – Firmware error, attempt firmware upgrade
81:01 error – Paper axis shutdown, possible defective encoder disk
81:11 error – Paper axis shutdown, possible defective encoder disk
85:10 error – Paper axis encoder error, possible defectice encoder/sensor
86:01 error – Carriage axis shutdown
86:11 error – Carriage axis shutdown
86:13 error – Carriage axis shutdown, attempt firmware upgrade
87:13 error – Possible defective carriage assembly
93:10 error – Ink system failure, check inks are ok & genuine HP, possible tubes assy